Frequently asked questions
What is your return policy?
We offer a 14-day return policy from the day you receive your order. Items must be unused, in their original packaging and condition. Please note that the customer is responsible for the return shipping cost. To initiate a return, please contact us at studio.caseye@gmail.com.
When will I receive my order?
Orders are processed Mon-Friday and shipped within 24-48 hours. 5-10 business days shipping. International shipping is available to 180+ countries with standard and express options.
Can I track my delivery?
Yes, you'll receive a tracking number via email when your order ships. You can follow your delivery in real-time.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You'll always know the shipping cost before you purchase.
Are the bracelets waterproof?
Yes, our bracelets are fully waterproof. Crafted from high-quality stainless steel, they are designed for everyday wear—meaning you can shower, swim, and workout without worrying about discoloration or losing their shine.